Shipping & Returns
Here at Lost4Toys, you, the customer, are the reason why we are here. At times, a business may not meet a customer's expectations, so we have put together the following return/exchange policies to help ensure your experience with us will always be heroic! All of our items will be inspected before delivery to ensure there are no defects or damages.
- Items must be unworn/unwashed and items must be returned in the same condition as delivered.
- We gladly accept returns due to Item description not meeting physical details, incorrect size shipped than ordered, wrong item shipped than ordered or sufficient explanation of dissatisfaction explained prior to returning.
Figures: All figures must be unopened and in the same 'like new' condition as shipped to you.
Statues: ***Unless you specify in your order that you DO NOT want us to inspect it, all statues will be opened and inspected for damage prior to shipment.*** Sometimes we do receive damaged product from our distributors and they must be identified in a timely manner. This is also to ensure that you are not receiving a product that could be damaged, we know how important it is to you to receive the best possible product.
Art Prints: We have many styles of art prints for your selection. They are made of different materials be it canvas, wood or metal as well as quality poster/paper. Some of our prints have a 'vintage' or worn look to them. Prints will be thoroughly inspected prior to shipment. We ask that you be thorough in your selection as we don't want you receiving a 'vintage' style print expecting something different. Returns for prints MUST be approved via communication with our customer service (insert link here) prior to the shipping back.